At ErotikChat.rocks, we strive to ensure your satisfaction with our services. However, we understand that there may be instances where a refund is requested. This Refund Policy outlines the conditions under which refunds are granted and the process for requesting one. By using our platform, you agree to this policy.
Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Technical Issues:
If you encounter technical difficulties that prevent you from accessing or using our services, and the issue is determined to be on our end. - Unauthorized Transactions:
If an unauthorized charge was made to your account, subject to verification and investigation. - Service Unavailability:
If the platform or specific features of the service were unavailable for an extended period due to reasons within our control.
Non-Refundable Situations
Refunds will not be granted in the following cases:
- Change of mind after purchasing services.
- Failure to use the service within the allotted time.
- Violation of our Terms of Service resulting in account suspension or termination.
- Services rendered as described without issues.
Refund Process
- Request Submission:
To initiate a refund request, please email [email protected] with the following details:- Your name and account information.
- Date and amount of the transaction.
- Reason for requesting a refund.
- Investigation:
Upon receiving your request, we will investigate the matter and may request additional information to verify your claim. - Decision:
Refund decisions are made at the discretion of ErotikChat.rocks and are final. Approved refunds will be processed within 7–10 business days.
Payment Method for Refunds
Refunds will be issued to the original payment method used for the transaction. We cannot process refunds to a different account or method.
Changes to the Refund Policy
We reserve the right to amend this Refund Policy at any time. Changes will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have any questions regarding this Refund Policy or need assistance with a refund request, please reach out to us at:
📧 [email protected]